Terms of Service

Infraxeon LLC
Effective Date: April 2026
Last Updated: April 2026

1. Agreement to Terms

By accessing or using the Perktiva platform and related services (“Services”) provided by Infraxeon LLC (“Infraxeon,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Services.

These Terms apply to:

  • Restaurant organizations and businesses (“Clients”) subscribing to Perktiva
  • Employees enrolled in the Perktiva rewards platform (“Employees”)
  • Gift card purchasers and recipients (“Customers”)

2. Description of Services

Perktiva is a multi-tenant employee rewards and gift card management platform designed for the hospitality industry. Services include:

  • Employee wallet and rewards management
  • Gift card issuance, delivery, and redemption
  • POS system integration for reward redemption
  • Analytics and reporting
  • SMS and email communications on behalf of restaurant clients

3. Account Registration

3.1 Client Accounts

Restaurant organizations must register for an account to access the Perktiva platform. You agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activity under your account

3.2 Employee Accounts

Employees are enrolled by their employer (the restaurant Client). Employees agree to use the platform only for its intended purpose of accessing rewards and wallet information.

3.3 Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent that you meet this requirement.

4. Subscription Plans and Payment

4.1 Plans

Perktiva is offered on a subscription basis. Plan details, pricing, and features are available at infraxeon.com/perktiva. We reserve the right to modify pricing with 30 days’ notice to existing subscribers.

4.2 Billing

Subscriptions are billed monthly or annually in advance. All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

4.3 Free Trial

New clients may be offered a free trial period. At the end of the trial, your account will be charged unless you cancel before the trial ends.

4.4 Refunds

Subscription fees are non-refundable except as required by applicable law. If you believe you were charged in error, contact us at hello@infraxeon.com within 30 days.

4.5 Late Payment

If payment fails, we will attempt to notify you. Continued failure to pay may result in suspension or termination of your account.

5. Gift Cards

5.1 Issuance

Gift cards issued through Perktiva are obligations of the restaurant Client, not of Infraxeon LLC. Infraxeon provides the technology platform to facilitate gift card issuance and redemption.

5.2 Redemption

Gift cards can be redeemed at participating restaurant locations as configured by the Client. Infraxeon is not responsible for a Client’s failure to honor gift cards.

5.3 Fraud Prevention

We implement fraud hold policies that may delay gift card redemption after purchase. These policies are configured by restaurant Clients and are disclosed at the time of purchase.

5.4 Expiration

Gift card expiration is determined by the issuing restaurant Client in compliance with applicable state law. New York State law governs gift cards issued by New York establishments.

5.5 No Cash Value

Gift cards have no cash value and cannot be exchanged for cash unless required by applicable law.

6. Employee Rewards

6.1 Reward Issuance

Rewards are issued at the sole discretion of the restaurant Client. Infraxeon does not guarantee the issuance of rewards and is not responsible for a Client’s reward policies.

6.2 Wallet Balance

Employee wallet balances are maintained by Infraxeon on behalf of the restaurant Client. Balances are subject to the Client’s reward program terms.

6.3 Redemption

Employees may redeem wallet balances at participating restaurant locations as configured by their employer.

7. SMS Communications

By providing a phone number through our platform, you consent to receive transactional SMS messages related to your gift card or rewards activity.

  • Reply STOP to opt out of SMS communications
  • Reply HELP for assistance
  • Message and data rates may apply
  • Message frequency varies based on account activity

8. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the platform
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to transmit spam, malware, or harmful content
  • Impersonate another person or entity
  • Interfere with or disrupt the integrity or performance of the Services
  • Resell or sublicense the Services without our written consent

9. Intellectual Property

9.1 Our Property

The Perktiva platform, including all software, designs, logos, and content, is owned by Infraxeon LLC and protected by intellectual property laws. Nothing in these Terms grants you ownership of our intellectual property.

9.2 Your Content

You retain ownership of data you input into the platform (employee data, gift card configurations, etc.). By using the Services, you grant us a limited license to use this data solely to provide the Services.

9.3 Feedback

If you provide feedback or suggestions about our Services, we may use this feedback without any obligation to you.

10. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, available at https://infraxeon.com/privacy, which is incorporated into these Terms by reference.

10.1 Client Data Responsibility

Restaurant Clients are responsible for ensuring they have the right to provide employee and customer data to Infraxeon. Clients must comply with all applicable privacy laws regarding data they submit to our platform.

10.2 Data Processing

Infraxeon processes personal data on behalf of restaurant Clients as a data processor. Clients act as data controllers for employee and customer data.

11. Third-Party Services

Our Services integrate with third-party services including Stripe (payments), Twilio (SMS), SendGrid (email), and Cloudflare (infrastructure). Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the actions or omissions of third-party service providers.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
  • DEFECTS WILL BE CORRECTED
  • THE SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS
  • THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INFRAXEON LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Infraxeon LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any data you submit to the platform

15. Termination

15.1 By You

You may cancel your subscription at any time through your account settings or by contacting hello@infraxeon.com. Cancellation takes effect at the end of the current billing period.

15.2 By Us

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or any other reason with reasonable notice. We may terminate immediately for serious violations.

15.3 Effect of Termination

Upon termination, your right to use the Services ceases. We will provide a data export upon request within 30 days of termination. After 90 days, we may delete your data.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in New York, New York, in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Changes to Terms

We may update these Terms from time to time. We will notify Clients of material changes via email at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Infraxeon LLC regarding the Services.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

19. Contact Us

For questions about these Terms of Service:

Infraxeon LLC
Email: hello@infraxeon.com
Website: https://infraxeon.com
New York, United States

These Terms of Service are provided for informational purposes. For legal advice specific to your situation, consult a qualified attorney.